NSW Government tackles ticket scalping

Minister for Fair Trading Anthony Roberts today announced new laws to protect consumers from ticket scalping and ticket fraud when buying tickets to major sport, concert or entertainment events.

Mr Roberts said the NSW Government will set clear rules so fans are made aware of the terms and conditions when either selling or purchasing a ticket on the secondary market.

Mr Roberts said “these reforms have the support of the nation’s sporting bodies because regrettably, genuine fans have been ripped off by ticket scalpers either charging sky-high prices, or selling tickets that don’t actually exist.

“Even if a purchased ticket is genuine, the ticket may still be worthless, if the event owner cancels the ticket for being resold in breach of its terms and conditions.

“To ensure the process is open and transparent, the NSW Government is developing laws to require anyone reselling tickets to a sporting or entertainment event to include certain information,” Mr Roberts said.

Any advertisement (or similar communication) for resale to the public must include:

  • a clear and legible image of the ticket, showing the ticket number, row and seat number but with the barcode obscured (so it can’t be copied);
  • details of the terms and conditions of sale of the ticket, or details of where to find them (for example, on a website); and
  • notice of any condition which allows the ticket to be cancelled if it is resold in breach of its terms and conditions. If a ticket to a NSW event is subject to a condition allowing it to be cancelled, the ticket will need to have a warning on the front.

Mr Roberts said the proposed requirements will not apply if a ticket is sold through a resale system that has been publicly authorised in writing (for example, on a ticket or website) by the event owner.

“The NSW Government understands there is a need for a secondary ticket marketplace for people who can no longer attend an event but need to sell their ticket,” Mr Roberts said.

“These measures will give greater protection and transparency for consumers with minimal cost and disruption for event organisers.

“If requested, operators of secondary markets will have to remove items from sale that breach these rules.”

Chairman of COMPPS and Chief Executive of Cricket Australia, James Sutherland, said COMPPS supports these reforms because it empowers the individual sports to take action to stop ticket scalping by enabling sports to enforce their ticket conditions.

“COMPPS believes that these reforms will introduce fairness and transparency to the ticket resale marketplace, which is sorely needed,” Mr Sutherland said.