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Australian Consumer Law

ACCC cracks down on dodgy charitable claims

Businesses need to be careful that any claims they make about donations to charitable causes  can be substantiated. Businesses that make false claims may be found in breach of Australian Consumer Law.

Warning on COVID-19 scams

Australians should be aware scammers are adapting existing technology to play on people’s fears around coronavirus and selling products claiming to prevent or cure the virus.

Warning about products claiming to treat or prevent the novel coronavirus

The TGA has identified certain therapeutic goods such as complementary medicines or disinfectants being inappropriately promoted for the prevention or treatment of novel coronavirus infections in Australia.

Penalties for allegedly selling or advertising recalled cars with dangerous Takata airbags

It is in breach of the Australian Consumer Law to sell or advertise for sale vehicles with defective Takata airbags that are under active recall

Star ratings and review rankings: when is it deception? 

Star ratings and reviews rankings exist in a grey area. They’re not expressly legislated by Australian Consumer Law, but if they are ruled to be creating a deceptive impression, you might find yourself in trouble.  

Penalties for making alleged misleading “was/now” price claims

Four furniture retailers have each paid a penalty of $12,600 after the ACCC issued them with an infringement notice following an ACCC investigation into the industry’s use of ‘was/now’ price comparisons in advertising.

Flight Centre pays $252,000 in penalties for Christmas and Easter promotions

Flight Centre Travel Group has paid $252,000 in penalties after the ACCC issued two infringement notices

Agency and Director hit $900,000 in penalities for underquoting

The Federal Court has ordered an estate agency in Melbourne’s east and its director to pay almost $900,000 in fines and compensation for underquoting offences.

Update – Port Phillip Publishing penalised

Online publishing company and former director found liable for misleading and deceptive statements about mimicking the Future Fund.

Water filter cartridge company’s watery claims

Saipol Technologies, a water filter cartridges business, has acknowledged it was likely to have breached the Australian Consumer Law.

Penalties and refunds over energy discount claims

Dodo and CovaU have paid penalties totalling $37,800 and $12,600 respectively after the ACCC issued each energy retailer with infringement notices for alleged misleading claims about discounts available on their energy plans.

Samsung in hot water over misleading claims

The ACCC has instituted proceedings in the Federal Court against Samsung Electronics Australia alleging it made false, misleading and deceptive representations in advertising the water resistance of various ‘Galaxy’ branded mobile phones.