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Warning on being taken to the cleaners

Consumer Protection is warning tenants not to use the services of Simple Cleans, an online business operated by Cassandra Nicole Cooney, who is based in Alstonville in northern NSW.

WA tenants have lost money after being duped into paying for end of tenancy bond cleaning on their rental properties, but the cleaners didn’t turn up.

Ms Cooney has been also been convicted of fraud charges brought by NSW Police; has been successfully convicted by the Office of Fair Trading Queensland for contravening consumer law; and has been the subject of warnings issued by NSW Fair Trading and NT Consumer Affairs.

Authorities are in the process of having the website www.simplebondcleans.com.au operated by Ms Cooney closed down and, until that occurs, tenants and consumers are advised to avoid making any bookings or payments via this site.

Other business names believed to be operated by Ms Cooney are:

  • Moving Out Cleans;
  • Bond Cleaning Online;
  • Easy Cleaning Services;
  • Express Bond Cleaning;
  • Express End of Lease Cleaning;
  • Express Professional Services;
  • Express Commercial Cleans;
  • Express Home cleaning;
  • Bond Cleaners Trust;
  • Bond Cleaners Australia; and
  • Total Domestic.

Acting Commissioner for Consumer Protection David Hillyard said, so far this year, Consumer Protection has received complaints from eight tenants in WA claiming to have paid Simple Cleans a total of $3,450.

“Most of the complaints have been received in recent months after the tenants paid via bank transfer for a bond clean booked online, but were left high and dry and out of pocket,” Mr Hillyard said.

“Most complaints are from renters vacating a property and requiring it to be cleaned by a specific date in order to have their rental bond returned and one complaint was received from a real estate agent on behalf of tenants.

“When the cleaners fail to turn up on the day booked, the tenants are unable to get in touch with Ms Cooney and have not received a refund that they are entitled to. The tenants then face the prospect of having to engage alternative cleaners at the last minute at extra cost, otherwise possibly putting the return of their bond in jeopardy.

“It is a serious breach of consumer law to accept payment for services and then fail to carry out those services. In this situation tenants shouldn’t pay any money upfront and pay only after the cleaning has been carried out to a satisfactory standard.

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